Implementing Advanced Quality Management is a professional course for individuals involved with managing quality systems in the laboratory. It aims to enable you to organise, co-ordinate and manage quality systems, including supporting and training the quality team. The course is practice-based and you need to be able to work within a quality team to complete the activities. The course is ideally suited to students who have completed the Biomed Quality Systems Management course or a similar quality training course.
On completion of this course, students will understand how to:
- Demonstrate an advanced ability to plan, organise and manage a quality management system
- Demonstrate an in-depth understanding of the position of the improvement cycle within QMS and use methods to identify and implement areas for improvement
- Exhibit competency in the delivery of training in QMS
On completion of this course, students will be able to:
- Set quality objectives, plan, monitor performance, support and train, in order to successfully integrate a quality management system
- Perform effectively within a team environment, and recognise and utilise other people's contributions in group processes; perform team delegation, development and management within an environment where change occurs
- Plan and manage your own professional development
- Communicate effectively, using a range of media, including preparing strategic plans and reports; including listening to, negotiating with, and persuading and influencing others
- Demonstrate self-direction and clarity in tackling and solving problems
- Act autonomously in planning and implementing tasks at a professional level
- Use WebCT and the internet to support learning and work
Indicative Content:
Intro to WebCT
- Use and navigate the functions of myWebCT.
- Explore the WebCT tools.
- Create a web page.
Topic 1.
Welcome and introduction to the course
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Personal development planning – skills and processes
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Analysis of a quality manager's job description
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Self assessment of generic and management skills
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Personal development planning
Topic 2
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Organising and integrating a quality management system in your laboratory
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The process-based approach to quality management systems
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The different processes involved in a quality management system
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Standards and accreditation
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Approaches and methods to integrate processes of a quality management system and documentary evidence required to meet compliance
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Development of a strategy to implement QMS including project management methods to organise and co-ordinate the work
Topic 3
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Making change happen
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The process of evaluation as part of QMS
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Managing evaluation activities
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The management and control of documents
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The process of continual improvement as part of QMS
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Approaches to managing change
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Identifying areas for improvement through different processes
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Models of change
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Developing a case for improvement
Topic 4
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Working together
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Working as team leader and team member
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How to develop and support groups
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Establishing and maintaining co-operative working relationships
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Developing people: coaching
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Running effective meetings
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Training others
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Designing and running workshops
Topic 5
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Putting it all together
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Consolidation review and reflection of personal development
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Consolidation, review and reflection of quality management knowledge and skills
| Course
development supported by NHS Trusts
and the Health Protection Agency |
|
